FAQ

Choglow – Frequently Asked Questions

1. What is Choglow?

Choglow is a skincare brand rooted in clean, natural ingredients that nourish your skin without compromise. We create high-performance products designed to bring out your natural glow—without harsh chemicals, fillers, or fluff.

2. Is Choglow cruelty-free?

Yes. Choglow is 100% cruelty-free. We never test on animals, and we only work with partners who share our ethical standards.

3. Are your products safe for sensitive skin?

Absolutely. Our formulas are made with gentle, non-irritating ingredients and are free from parabens, sulfates, synthetic fragrances, and other common irritants.

4. Where is Choglow made?

All of our products are proudly formulated and manufactured in the USA using ethically sourced ingredients from around the world.

5. Is Choglow vegan?

Most of our products are vegan-friendly. Any exceptions will be clearly noted in the ingredients list on the product page.

6. What skin types are your products suitable for?

Our formulas are designed to work across all skin types—including oily, dry, combination, and acne-prone skin.

7. How long does shipping take?

Standard shipping usually takes 3–5 business days within the U.S. You'll receive a tracking number via email as soon as your order ships.

8. Do you offer international shipping?

Not at this time. We currently ship only within the United States but plan to expand internationally soon.

9. Can I modify or cancel my order?

Orders can be modified or canceled within 1 hour of purchase. After that, we begin processing immediately to ensure fast delivery.

10. What is your return policy?

We offer a 30-day satisfaction guarantee. If you’re not completely happy, contact us at support@choglow.com and we’ll help you with a return or exchange.

11. How do I use Choglow products in my skincare routine?

Each product has specific directions on its label or product page. In general:
Cleanse → Tone (if you use one) → Apply Choglow serum/oil → Moisturize → SPF (AM routine only)

12. Are your ingredients natural or organic?

Our focus is on clean, effective, and high-quality ingredients—many of which are natural or organic. We avoid unnecessary synthetics and always choose what’s safest and most effective for your skin.

13. Can I use your products while pregnant or breastfeeding?

Our formulas are clean, but we always recommend consulting with your healthcare provider before using any new skincare during pregnancy or breastfeeding.

14. Where can I buy Choglow?

You can order directly from our official website: choglow.com. Select items may also be available on Amazon—just search for "Choglow."

15. How can I contact customer service?

We’re here to help! You can reach us Monday through Friday, 9am–3pm ET:

📞 Phone: +1 (929) 761-2065
📧 Email: support@choglow.com