Shipping policy

 

Last Updated: July 18, 2025

Choglow Shipping Policy

At Choglow, we understand how important it is to receive your order quickly, safely, and in perfect condition. That’s why we’ve built a reliable and flexible shipping process designed to get your products to you as efficiently as possible.

Order Confirmation

You will receive an order confirmation email as soon as your purchase is successfully placed.

Handling Time

1–2 business days

All orders are processed and shipped from our warehouse in New York, USA within 1 to 2 business days after the order is placed.

Shipping Time

4–6 business days (within the U.S.)

Once your order is shipped, you will receive an email or SMS with your tracking number and a link to monitor your package.

Note: Delivery times may be extended during holidays or due to unexpected carrier delays.

Shipping Cost

We offer free shipping on all orders within the United States, with no minimum purchase required.

Shipping Carriers

We use trusted carriers such as UPS, FedEx, USPS, and DHL to ensure your order arrives on time and in excellent condition.

Shipment Tracking

Every order includes tracking information, so you’ll always know where your package is and when it’s expected to arrive.

Order Fulfillment & Delays

We do our best to fulfill and ship every order on time. In the rare event of a delay, we’ll contact you immediately and resolve the issue as quickly as possible.

Damaged or Lost Shipments

If your order is lost or arrives damaged, please contact our customer support team right away. We’ll work with the shipping carrier to file a claim and either resend or refund your order promptly.

Questions?

If you have any questions about your shipment or order status, we’re here to help.

Get in Touch

We’re here to help—whatever your question may be. Whether you need help with an order, have a product question, or simply want to share feedback, don’t hesitate to reach out.

Office Hours
Monday to Friday
9:00 AM – 3:00 PM Eastern Time

Contact Information

7214 New Utrecht Ave
Unit #3010
Brooklyn, NY 11228


📞 Phone: +1 (929) 761-2065
📧 Email: support@choglow.com