Refund policy
Last Updated: July 18, 2025
Thank you for shopping at Choglow.com, your trusted destination for clean, high-performance skincare. We’re committed to making sure you love every product you receive. If for any reason you're not completely satisfied, we offer a 30-day return and refund policy, applicable to both defective items and general returns (such as buyer’s remorse).
Please review the following terms to understand how returns and refunds are handled:
1. Return Eligibility
– Our return policy applies to all products purchased directly from https://choglow.com
– Products must be returned within 30 days from the date of delivery
– Items must be in unused, original condition, with all tags, packaging, and accessories included
2. How to Start a Return
To initiate a return, please contact our customer support team:
📧 Email: support@choglow.com
📄 Include: Order number, contact details, and reason for return
Once approved, you will receive a return authorization email with detailed instructions.
3. Return Shipping
– Customers are responsible for return shipping costs
– We recommend using a trackable and insured shipping service
– If the product is defective or arrived damaged, contact us before sending it back—we’ll help you resolve it quickly
4. Refund Process
– Once we receive and inspect your return, we’ll notify you and issue a refund if approved
– Refunds will be processed to the original payment method
– Please allow up to 10 business days for the refund to appear in your account
– Shipping fees are non-refundable, unless the return is due to a Choglow error
5. Need Help?
Our customer care team is here to help with any issues, questions, or feedback:
Get in Touch
We’re here to help—whatever your question may be. Whether you need help with an order, have a product question, or simply want to share feedback, don’t hesitate to reach out.
Office Hours
Monday to Friday
9:00 AM – 3:00 PM Eastern Time
Contact Information
📞 Phone: +1 (929) 761-2065
📧 Email: support@choglow.com